Huawei Receives the TSIA Rated Outstanding Assisted Support EMEA Re-Certification2021-02-05
Huawei Enterprise has received the prestigious Rated Outstanding Assisted Support EMEA re-certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations.
According to TSIA, The Rated Outstanding Assisted Support EMEA re-certification, shows that Huawei continues to meet the highest industry standards for Customer Support for their EMEA Enterprise operations. The initial certification was awarded to Huawei in 2019, and for the re-certification Huawei participated in a rigorous audit that evaluated best practices for delivering industry-leading technical support. The comprehensive audit process was developed with participation from over 50 leading technology companies.
The independent auditors conducted a thorough review of Huawei’s EMEA Enterprise organization and processes, reviewing important procedures and evaluating support outcomes. After the audit was completed, TSIA determined that Huawei’s assisted support processes meet or exceed industry benchmarks. The designation is further evidence that Huawei customers can rely on the company to deliver superior technical support according to the latest industry best practices and provide a world-class customer experience.
As the only Chinese company that has obtained this certification, Huawei is well known for its enterprise technology services. The global service sharing center (GSC) supports industry customers with six channels, such as hotline, email, technical support website, mobile app, social media, and B2B. Three global service centers (GSCs), five RTACs (regional technical support centers) and three CTACs (country technical support centers) are deployed globally, providing services in 18 languages, 7×24 TAC support services, and provide next business day (NBD) or hour-level spare parts delivery and on-site support services. Huawei has more than 1000 spare parts warehouses to support spare parts services worldwide. More than 500 cities can provide four hours of spare parts delivery.
To learn more about TSIA’s Strategic Certifications, visit the TSIA website at TSIA.com.